Online Flower Delivery Romford - Terms & Conditions for Florist Customers

Florist Romford E-Commerce Terms & Conditions for Flower Delivery

Introduction

Welcome to the Terms & Conditions governing your use of the e-commerce services provided by Florist Romford for online flower delivery in Romford and the surrounding areas. By placing an order through our website, you agree to the following terms. Please read them carefully before making a purchase. These terms and conditions apply to all orders placed by customers residing in Romford and nearby localities.

Order Process

To place an order for flower delivery via Florist Romford’s online store, please browse our catalogue and select your desired flower arrangements, bouquets, or associated gifts. Add your selections to the basket and proceed to checkout. You will be required to provide delivery details to ensure timely and accurate delivery within Romford and its neighbouring areas.

After submitting your order and payment information, you will receive an order confirmation on screen and, where details are provided, by electronic communication. This confirmation does not constitute our acceptance of your order, but acknowledges receipt of your instructions. Acceptance of your order, and completion of the contract between you and Florist Romford, will occur once we dispatch your goods for delivery.

We reserve the right to refuse or cancel any order prior to dispatch, including but not limited to unavailability of products, incomplete delivery details, or suspicion of fraudulent activity. If your order cannot be processed or is cancelled for any reason, you will be notified and any payment collected will be promptly refunded.

Product Availability and Substitution

All products displayed are subject to availability. While we strive to maintain accurate stock information, occasions may arise where items ordered become unavailable. In such cases, we reserve the right to substitute unavailable flowers or gifts with items of similar style and equivalent value, ensuring that the overall quality and appearance remain consistent with your selection. Should a suitable substitute not be available, we will contact you to discuss possible alternatives or arrange a refund, as per your preference.

Delivery Services

Florist Romford offers both same-day and future-date flower delivery services within Romford and the surrounding areas, subject to order cut-off times and availability. You are responsible for providing accurate delivery information, including postcode, recipient name, and contact details. We cannot accept liability for failed deliveries arising from incorrect or incomplete information.

Delivery times are approximate and may be impacted by factors beyond our control, such as traffic or weather conditions. While every effort is made to meet your requested delivery date and time, we do not guarantee specific times unless otherwise specified in your order confirmation. In the event that a recipient is unavailable at the delivery address, we may leave the items with a neighbour or in a safe location as deemed appropriate, or attempt re-delivery as per our standard procedures.

Payments

Payment for your order must be made in full at the time of placing the order. We accept major credit and debit cards, as detailed during the checkout process. All prices displayed on our website are inclusive of VAT where applicable. Delivery charges, if any, will be clearly indicated prior to order confirmation.

The payments are processed through secure third-party payment gateways to ensure the safety and privacy of your financial information. We do not store your card details on our systems. In the unlikely event of a payment processing error, we will contact you to resolve the issue before proceeding with your order.

Order Amendments and Cancellations

You may request to change or cancel your order by contacting us directly, provided the order has not already been prepared or dispatched. We will make every reasonable effort to accommodate amendment or cancellation requests, but such actions cannot be guaranteed once the order is in progress. Any approved refund arising from a cancellation will be processed using the original payment method, typically within 5 to 7 working days.

Due to the highly perishable nature of flowers, once dispatched or delivered, orders cannot be cancelled or refunded except in cases of proven fault or damage as outlined in our Returns and Refunds section below.

Returns and Refunds

If you are not fully satisfied with your flower delivery, please contact us within 24 hours of receipt with a description and photographic evidence of the issue where applicable. We will review the circumstances and, at our discretion, may offer a replacement, partial refund, or full refund dependent on the nature and cause of the dissatisfaction. Claims made beyond this period may not be eligible for compensation given the perishable nature of the product.

Returns may be required in some cases to validate complaints. All refunds and replacements are subject to management discretion and assessment of the returned goods.

Customer Obligations

By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts under UK law. You agree to provide truthful and complete information as required for the processing of your order and consent to our holding and processing of your information solely for the purpose of fulfilling and administering your order in accordance with our privacy policy.

Liability

Florist Romford will not be liable for any failure to perform, or delay in performing, any of its obligations if such failure or delay is due to events outside its reasonable control, such as adverse weather, mechanical breakdown, or transportation disruptions.

Our total liability for any claim howsoever arising shall not exceed the value of the purchased order. Nothing in these terms shall limit our liability for death or personal injury resulting from our negligence or that of our agents or employees, nor for fraud or fraudulent misrepresentation.

We do not accept liability for indirect or consequential losses, including loss of profits, business, or opportunity, that may result from your use of our site or the products delivered. It is your responsibility to follow care instructions provided with the flowers or plants to ensure their longevity. Refunds or replacements will not be given for negligence or mishandling on the customer’s part after receipt of the items.

Intellectual Property Rights

All content displayed on the Florist Romford website, including logos, photographs, and product descriptions, is protected by applicable copyright and trademark laws. You may view and print individual pages for your personal use, but you may not reproduce, modify, distribute, or use any materials for commercial purposes without prior written permission.

Changes to Terms

Florist Romford reserves the right to amend these terms and conditions at any time. Revised terms will be published on this page, and your continued use of our online flower delivery services in Romford and surrounding areas indicates your acceptance of the updated terms. We recommend reviewing this page periodically and prior to making each purchase.

Severance

If any provision of these terms and conditions is found by any court or authority of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining provisions which shall continue to be valid and enforceable to the fullest extent permitted by law.

Governing Law and Jurisdiction

These terms and conditions, and any disputes arising from them, shall be governed by and construed in accordance with the laws of England and Wales. By using Florist Romford’s online services, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Contact and Feedback

If you require further information regarding our online Terms & Conditions, or wish to provide feedback regarding our flower delivery service in Romford, please use the methods specified on our website’s contact page. We are committed to ensuring customer satisfaction and will strive to resolve any queries promptly.

Applicability

These Terms & Conditions apply to all customers placing orders for flower delivery within Romford and its surrounding areas. By completing a purchase through our online store, you acknowledge your agreement to be bound by these terms.