Returns, Refunds and Complaints Policy at Florist Romford
Our Commitment to Romford: Fresh Flower Guarantee
At Florist Romford, we take exceptional pride in delivering the freshest flowers to households and businesses throughout Romford and the surrounding area. Our team is dedicated to ensuring every bouquet and arrangement meets our exacting quality standards, giving you the freshest blooms possible. We value your trust as a local Romford florist, and your satisfaction is at the heart of our service.
Damaged-on-Arrival Policy
We understand how important it is for your flowers to arrive in perfect condition. If your delivery arrives with signs of damage or deterioration, please inspect your flowers on arrival. Should you find any damage or excessive wilting, notify us as soon as possible—preferably within 24 hours of receipt. As prompt communication helps us address the issue efficiently, please retain the flowers and all packaging as they may be required for assessment.
Freshness Window Guarantee
Florist Romford guarantees flower freshness for a minimum of 5 days from the date of delivery, provided flowers are cared for according to the instructions included with your order. If you experience quality issues within this freshness window, please contact us right away for support. We want you to enjoy your flowers at their best, and our Romford team is ready to make things right if they fall short of this standard.
Refund & Replacement Options
If your flowers are damaged on arrival or do not meet our freshness guarantee, we offer the choice of a full refund or a replacement arrangement. In certain cases, we may request photographic evidence to help us investigate the problem and assist you promptly. Refunds are processed to the original payment method upon confirmation of your eligibility. Replacements will be scheduled at the earliest convenient delivery date for you.
Complaints Process
Your feedback is essential to us as a trusted Romford florist. Should you wish to raise a complaint about a product or service, please reach out with details of your order and the nature of your concern. Our support team reviews all complaints promptly and aims to resolve them within 2 working days. We will keep you updated throughout the resolution process and work with you to achieve a satisfactory outcome.
Trusted Local Romford Florist
Florist Romford is proud to serve Romford homes and businesses with premium quality flowers and attentive customer care. Our close ties to the community mean we genuinely care about every customer's experience. Thank you for choosing us as your local florist in Romford. If you have any queries about our returns, refunds, or complaints policy, our friendly team is here to help.
